Privacy policy

1. General Provisions

This privacy policy sets out how LOADECH.EU (hereinafter – Store) collects, uses, and protects your personal data when you visit our website or make purchases.
When processing data, we follow the European Union General Data Protection Regulation (GDPR) and the laws of the Republic of Lithuania.

2. Collection of Personal Data

We collect only the data necessary for order fulfillment and proper website operation.
The collected data may include:

• First and last name
• Delivery address
• Email address
• Phone number
• Payment information (processed securely through payment service providers)
• IP address and browsing data (for security and statistical purposes)

3. Use of Personal Data

Your data is used for the following purposes:

• Accepting, processing, and delivering orders
• Managing payments
• Customer service and communication
• Providing warranties, returns, and technical support
• Improving website operation and service quality
• Fulfilling legal obligations (e.g., accounting)

4. Data Storage

Personal data is stored as long as necessary to achieve the above purposes:

• Order data – 5 years (according to accounting requirements)
• Customer service data – up to 2 years after the last contact
• Statistical data – anonymized and used indefinitely

5. Data Transfer to Third Parties

Your data may be transferred only to:

• Delivery service providers (e.g., couriers)
• Payment service providers (e.g., banks, Paysera, Stripe, PayPal, etc.)
• IT and server service providers who ensure the operation of our system

All partners comply with data protection requirements and ensure information security.

6. Your Rights

You have the right to:

• Access your data and receive a copy
• Request correction of inaccurate data
• Request deletion of data (“right to be forgotten”)
• Restrict data processing
• Object to data processing for direct marketing purposes
• File a complaint with the State Data Protection Inspectorate

7. Data Protection

We use SSL encryption, protected servers, and access control systems to ensure the security of your personal data.

8. Cookies

The website uses cookies to:

• Ensure website functionality
• Analyze user flow and behavior
• Save shopping cart and user settings

You can delete or disable cookies in your browser settings, but some website functions may not work properly then.

9. Contact for Privacy Matters

If you have questions about personal data processing or want to exercise your rights, contact us at:
info@loadech.eu